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How do I place an order?Simply browse our website www.thegraced.online and go to The Graced Store, select your desired product, choose your size and quantity, then click Add to Cart. When ready, proceed to Checkout and complete your payment.
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What payment methods do you accept?We accept Paystack payments, which allow you to pay securely using your debit or credit card.
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Do I need an account to order?No, you can checkout as a guest. However, creating an account allows you to track your order history and receive updates faster.
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Where do you deliver?We deliver nationwide across South Africa using trusted courier services.
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How long does delivery take?Delivery typically takes 3 - 7 working days from the date your order is dispatched. Rural areas may take slightly longer.
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Can I track my order?Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your delivery.
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How much is delivery?We charge a flat delivery fee of R119 for all orders, regardless of location.
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How do I choose the right size?Each product page includes a size chart to help you choose correctly. Please check measurements before placing your order, as we do not offer free size exchanges.
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Are your products exactly as shown in the photos?We do our best to ensure accurate images, but colours may vary slightly due to lighting and screen settings.
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How should I care for my scripture-branded clothing?To keep your items looking fresh: Wash inside out in cold water. Avoid bleach. Do not tumble dry. Iron inside out if needed.
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What is your return policy?We only accept returns for defective, damaged, or incorrect items received. You must contact us within 7 days of delivery. See our full Return Policy for details.
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Who pays for return shipping?Customers are responsible for all return shipping costs. We recommend using a trackable courier service.
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Can I exchange for a different size?Exchanges are only accepted if the wrong size was sent by us. Please review the size chart before ordering.
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Do you sell in physical stores?No, we are an online-only store. All orders are placed through our official website.
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How can I contact you?You can reach us via: 📧 info@thegraced.online 📱 +27 79 450 1516 🌐 www.thegraced.online
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Can I request a custom design?Yes! We offer a Custom Design Option where you can upload your image or design of choice directly on our website when placing your order. Please ensure that your design meets our file requirements for the best printing quality.
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